{"id":16423,"date":"2024-04-26T08:16:39","date_gmt":"2024-04-26T08:16:39","guid":{"rendered":"https:\/\/bearchair.eu\/about\/faq\/"},"modified":"2025-03-20T08:14:43","modified_gmt":"2025-03-20T08:14:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/bearchair.eu\/en\/about\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row woodmart_css_id=&#8221;662b96e4399b2&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTZlNDM5OWIyIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]<style data-type=\"vc_shortcodes-custom-css\">.vc_custom_1713861167363{margin-top: 90px !important;}.vc_custom_1713612549973{margin-bottom: 0px !important;}<\/style><p>[vc_row css=\".vc_custom_1713861167363{margin-top: 90px !important;}\" woodmart_css_id=\"662772268ac85\" responsive_spacing=\"eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjI3NzIyNjhhYzg1Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=\" mobile_bg_img_hidden=\"no\" tablet_bg_img_hidden=\"no\" woodmart_parallax=\"0\" woodmart_gradient_switch=\"no\" woodmart_box_shadow=\"no\" wd_z_index=\"no\" woodmart_disable_overflow=\"0\" row_reverse_mobile=\"0\" row_reverse_tablet=\"0\"][vc_column width=\"1\/4\"]\t\t<div class=\"wd-single-breadcrumbs wd-breadcrumbs wd-wpb wd-rs-6623a6fb7d9b8 vc_custom_1713612549973 text-left\">\n\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\">\t\t\t\t<span class=\"breadcrumb-last\">\n\t\t\t\t\tHome\t\t\t\t<\/span>\n\t\t\t<\/nav>\t\t<\/div>\n\t\t[vc_separator color=\"custom\" align=\"align_left\" border_width=\"3\" wd_hide_on_desktop=\"no\" wd_hide_on_tablet=\"no\" wd_hide_on_mobile=\"no\" accent_color=\"#a8a8a8\"][\/vc_column][vc_column width=\"3\/4\"][\/vc_column][\/vc_row]<\/p>\n[\/vc_column][\/vc_row][vc_row el_id=&#8221;shipping&#8221; woodmart_css_id=&#8221;662b902995a8e&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTAyOTk1YThlIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column width=&#8221;2\/3&#8243;]\n\t\t<div id=\"wd-6634ea398ce31\" class=\"title-wrapper wd-wpb set-mb-s reset-last-child  wd-rs-6634ea398ce31 wd-title-color-default wd-title-style-default text-left vc_custom_1714743885291 wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Shipping &amp; Delivery<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; css=&#8221;.vc_custom_1714743996359{margin-bottom: 5px !important;}&#8221; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221; accent_color=&#8221;#a8a8a8&#8243;][vc_row][vc_column]\n\t\t<div id=\"wd-6634e88ee3f6d\" class=\"wd-accordion wd-wpb wd-rs-6634e88ee3f6d  wd-style-default wd-border-off\" data-state=\"first\">\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title wd-active font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"0\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhat are your shipping costs?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child wd-active\" data-accordion-index=\"0\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Shipping costs are included in the price of the products and depend on the size and weight of the order.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"1\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhen will my order be delivered?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"1\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Once we receive your bank transfer or payment, your order will be shipped immediately. It may take 2-3 business days for your order to be delivered to your home. If it takes longer than the indicated delivery time, please feel free to contact us.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"2\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tHow will my order be shipped?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"2\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>We use the services of PostNL to carry out deliveries. For this purpose, we share your name, address and place of residence information with PostNL. PostNL only uses this data to perform the delivery. If PostNL engages subcontractors, your data will also be shared with these parties.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"3\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tOrder not received\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"3\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Haven't received your order yet? Read below to see if any of the following will help you. <\/p>\n<h4>Delivery address<\/h4>\n<p>When you placed your order, you entered the delivery address. Was this correct? <\/p>\n<ul>\n<li>Check this by looking up the order confirmation from bearchair.co.uk in your email.<\/li>\n<\/ul>\n<h4>Delivery time<\/h4>\n<p>You can track the status of your order with the tracking code you received from us.<\/p>\n<h4>Not at home<\/h4>\n<p>Were you not home at the time of delivery? If so, the letter carrier should have left a message with more information. <\/p>\n<p>Are you not helped by the above tips? If so, please contact our customer service team to check the status of your order.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"4\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tWhere is my package?\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"4\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>How do I track my Bear Chair order? Where can I find the tracking number? How many delivery attempts does the delivery guy make? You'll find answers to all your delivery questions here.   <\/p>\n<h4>Order tracking<\/h4>\n<p>When we ship your order, we will send you a tracking number via email. This tracking number allows you to track your package. <\/p>\n<ul>\n<li>If you get this code in the evening or overnight, you won't be able to use it until the next morning.<\/li>\n<li>Didn't get a tracking number? Look in your \"Junk mail\" or \"Spam. <\/li>\n<li>If a special courier comes to deliver your order, you will not receive a tracking number.<\/li>\n<\/ul>\n<h4>Deliver to neighbors?<\/h4>\n<p>We understand that some of our customers find it very convenient to pick up the package from their neighbors. Is your package being delivered by PostNL? This carrier will offer your package, if you are not at home to receive it, to your neighbors.  <\/p>\n<p>Some carriers allow you to change delivery preferences after the first delivery attempt. Below you can read, per carrier, what the options are. <\/p>\n<h4>Delivery Information<\/h4>\n<p>Bear Chair cooperates in the Netherlands with the carrier PostNL.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"5\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tReceived defective product\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"5\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>What should you do if your bearchair.eu order is delivered damaged?<\/p>\n<h4>Reject order<\/h4>\n<p>If an order is brought to you that is badly damaged and you can already see that one or more products are defective, you can refuse the order. Then contact our customer service as soon as possible at telephone number <a href=\"tel:+31118227120\">+31 (0) 118 227 120<\/a> or directly at <strong> <\/strong><a href=\"mailto:info@bearchair.eu\">info@bearchair.eu.<\/a><\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"6\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tPayment failed or declined\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"6\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Something went wrong when paying? You can read about the best thing to do here. <\/p>\n<h4>My payment failed, how do I still pay?<\/h4>\n<p>Did something go wrong while placing your order that caused your payment to fail? For example, did your Internet connection fail during the payment process or did you accidentally close your browser window? Within a few minutes you will receive an e-mail 'online payment error' from us with a new link to make the payment. Is it still not working? Please contact our customer service.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"wd-accordion-item\">\n\t\t\t\t\t<div class=\"wd-accordion-title font-primary wd-fontsize-s text-left wd-opener-pos-left wd-font-weight-600\" data-accordion-index=\"7\">\n\t\t\t\t\t\t<div class=\"wd-accordion-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span>\n\t\t\t\t\t\t\t\tOrder status\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<span class=\"wd-accordion-opener wd-opener-style-arrow\"><\/span>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div class=\"wd-accordion-content reset-last-child\" data-accordion-index=\"7\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<p>Once you have placed an order with Bear Chair we will keep you well informed. Below are explanations of the most important 'status' emails. <\/p>\n<h4>Email confirmation of your order<\/h4>\n<p>First, you will always receive an email confirmation of your order. This states that your order is being processed. Did you not receive it? It may be that our e-mail is mistakenly seen as spam by your e-mail program. So always check your 'Unwanted e-mail' or 'Spam' folder.    <\/p>\n<h4>Tracking code<\/h4>\n<p>We will send you an email with tracking code the moment your package is shipped. With this code you can track the shipment. Have you chosen to pick up your order in one of our stores? We will contact you as soon as your order is ready there.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t[\/vc_column][\/vc_row][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1714132476788{margin-bottom: 0px !important;}&#8221; woodmart_css_id=&#8221;662b95f269e44&#8243; parallax_scroll=&#8221;no&#8221; woodmart_sticky_column=&#8221;false&#8221; wd_collapsible_content_switcher=&#8221;no&#8221; wd_column_role_offcanvas_desktop=&#8221;no&#8221; wd_column_role_offcanvas_tablet=&#8221;no&#8221; wd_column_role_offcanvas_mobile=&#8221;no&#8221; wd_column_role_content_desktop=&#8221;no&#8221; wd_column_role_content_tablet=&#8221;no&#8221; wd_column_role_content_mobile=&#8221;no&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_box_shadow=&#8221;no&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTVmMjY5ZTQ0Iiwic2hvcnRjb2RlIjoidmNfY29sdW1uIiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_reset_margin=&#8221;no&#8221; tablet_reset_margin=&#8221;no&#8221; wd_z_index=&#8221;no&#8221;]\t\t<div id=\"wd-662b9545c590c\" class=\"wd-image wd-wpb wd-rs-662b9545c590c text-center \">\n\t\t\t\n\t\t\t<img loading=\"lazy\" decoding=\"async\"  src=\"https:\/\/bearchair.eu\/wp-content\/uploads\/2024\/04\/Bezorging-Logo2.svg\" title=\"Bezorging-Logo2\" width=\"200\" height=\"200\">\n\t\t\t\t\t<\/div>\n\t\t[\/vc_column][\/vc_row][vc_row el_id=&#8221;return policy&#8221; woodmart_css_id=&#8221;662b901cdd207&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTAxY2RkMjA3Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]\n\t\t<div id=\"wd-662b8fd7cc808\" class=\"title-wrapper wd-wpb set-mb-s reset-last-child  wd-rs-662b8fd7cc808 wd-title-color-default wd-title-style-default text-left vc_custom_1714130910148 wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Right of Withdrawal<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221; accent_color=&#8221;#a8a8a8&#8243;][vc_column_text css=&#8221;&#8221; woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]You may cancel your order up to 14 days after receipt without giving any reason, provided the seal is not broken. After cancellation, you still have 14 days to return the product. You will be refunded the full order amount including shipping costs. Return shipping costs are at your own expense and are approximately \u20ac7.25 per package. The product must be returned in its original condition and packaging. For withdrawal, please contact us at info@bearchair.eu. We will refund the amount within 14 days of receiving the return.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;complaints&#8221; woodmart_css_id=&#8221;662b9307b9d69&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTMwN2I5ZDY5Iiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column]\n\t\t<div id=\"wd-662b94c90c9f8\" class=\"title-wrapper wd-wpb set-mb-s reset-last-child  wd-rs-662b94c90c9f8 wd-title-color-default wd-title-style-default text-left vc_custom_1714132174438 wd-underline-colored\">\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h4 class=\"woodmart-title-container title  wd-font-weight- wd-fontsize-l\" >Complaints<\/h4>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t\t\n\t\t\t\n\t\t<\/div>\n\t\t\n\t\t[vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; border_width=&#8221;3&#8243; wd_hide_on_desktop=&#8221;no&#8221; wd_hide_on_tablet=&#8221;no&#8221; wd_hide_on_mobile=&#8221;no&#8221; accent_color=&#8221;#a8a8a8&#8243;][vc_column_text woodmart_inline=&#8221;no&#8221; text_larger=&#8221;no&#8221;]It is always possible that something does not go quite as planned. We recommend that you first report complaints to us by emailing info@bearchair.eu. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via https:\/\/www.webwinkelkeur.nl\/kennisbank\/consumenten\/geschil. As of February 15, 2016, it is also possible for consumers in the EU to report complaints via the European Commission&#8217;s ODR platform. This ODR platform can be found at http:\/\/ec.europa.eu\/odr. If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row woodmart_css_id=&#8221;662b96e4399b2&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTZlNDM5OWIyIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column][\/vc_column][\/vc_row][vc_row el_id=&#8221;shipping&#8221; woodmart_css_id=&#8221;662b902995a8e&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTAyOTk1YThlIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221;<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":16409,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16423","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - The Bear Chair\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/bearchair.eu\/en\/about\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - The Bear Chair\u00ae\" \/>\n<meta property=\"og:description\" content=\"[vc_row woodmart_css_id=&#8221;662b96e4399b2&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTZlNDM5OWIyIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column][\/vc_column][\/vc_row][vc_row el_id=&#8221;shipping&#8221; woodmart_css_id=&#8221;662b902995a8e&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTAyOTk1YThlIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/bearchair.eu\/en\/about\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"The Bear Chair\u00ae\" \/>\n<meta property=\"article:modified_time\" content=\"2025-03-20T08:14:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/bearchair.eu\/en\/about\/faq\/\",\"url\":\"https:\/\/bearchair.eu\/en\/about\/faq\/\",\"name\":\"FAQ - The Bear Chair\u00ae\",\"isPartOf\":{\"@id\":\"https:\/\/bearchair.eu\/en\/#website\"},\"datePublished\":\"2024-04-26T08:16:39+00:00\",\"dateModified\":\"2025-03-20T08:14:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/bearchair.eu\/en\/about\/faq\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/bearchair.eu\/en\/about\/faq\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/bearchair.eu\/en\/about\/faq\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/bearchair.eu\/en\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"About\",\"item\":\"https:\/\/bearchair.eu\/en\/about\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/bearchair.eu\/en\/#website\",\"url\":\"https:\/\/bearchair.eu\/en\/\",\"name\":\"The Bear Chair\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/bearchair.eu\/en\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/bearchair.eu\/en\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/bearchair.eu\/en\/#organization\",\"name\":\"The Bear Chair\",\"url\":\"https:\/\/bearchair.eu\/en\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/bearchair.eu\/en\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/new.bearchair.eu\/wp-content\/uploads\/2024\/05\/BearChairIcon.png\",\"contentUrl\":\"https:\/\/new.bearchair.eu\/wp-content\/uploads\/2024\/05\/BearChairIcon.png\",\"width\":512,\"height\":512,\"caption\":\"The Bear Chair\"},\"image\":{\"@id\":\"https:\/\/bearchair.eu\/en\/#\/schema\/logo\/image\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"FAQ - The Bear Chair\u00ae","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/bearchair.eu\/en\/about\/faq\/","og_locale":"en_US","og_type":"article","og_title":"FAQ - The Bear Chair\u00ae","og_description":"[vc_row woodmart_css_id=&#8221;662b96e4399b2&#8243; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTZlNDM5OWIyIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221; wd_z_index=&#8221;no&#8221; woodmart_disable_overflow=&#8221;0&#8243; row_reverse_mobile=&#8221;0&#8243; row_reverse_tablet=&#8221;0&#8243;][vc_column][\/vc_column][\/vc_row][vc_row el_id=&#8221;shipping&#8221; woodmart_css_id=&#8221;662b902995a8e&#8221; responsive_spacing=&#8221;eyJwYXJhbV90eXBlIjoid29vZG1hcnRfcmVzcG9uc2l2ZV9zcGFjaW5nIiwic2VsZWN0b3JfaWQiOiI2NjJiOTAyOTk1YThlIiwic2hvcnRjb2RlIjoidmNfcm93IiwiZGF0YSI6eyJ0YWJsZXQiOnt9LCJtb2JpbGUiOnt9fX0=&#8221; mobile_bg_img_hidden=&#8221;no&#8221; tablet_bg_img_hidden=&#8221;no&#8221; woodmart_parallax=&#8221;0&#8243; woodmart_gradient_switch=&#8221;no&#8221; woodmart_box_shadow=&#8221;no&#8221;","og_url":"https:\/\/bearchair.eu\/en\/about\/faq\/","og_site_name":"The Bear Chair\u00ae","article_modified_time":"2025-03-20T08:14:43+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/bearchair.eu\/en\/about\/faq\/","url":"https:\/\/bearchair.eu\/en\/about\/faq\/","name":"FAQ - The Bear Chair\u00ae","isPartOf":{"@id":"https:\/\/bearchair.eu\/en\/#website"},"datePublished":"2024-04-26T08:16:39+00:00","dateModified":"2025-03-20T08:14:43+00:00","breadcrumb":{"@id":"https:\/\/bearchair.eu\/en\/about\/faq\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/bearchair.eu\/en\/about\/faq\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/bearchair.eu\/en\/about\/faq\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/bearchair.eu\/en\/"},{"@type":"ListItem","position":2,"name":"About","item":"https:\/\/bearchair.eu\/en\/about\/"},{"@type":"ListItem","position":3,"name":"FAQ"}]},{"@type":"WebSite","@id":"https:\/\/bearchair.eu\/en\/#website","url":"https:\/\/bearchair.eu\/en\/","name":"The Bear Chair","description":"","publisher":{"@id":"https:\/\/bearchair.eu\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/bearchair.eu\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/bearchair.eu\/en\/#organization","name":"The Bear Chair","url":"https:\/\/bearchair.eu\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/bearchair.eu\/en\/#\/schema\/logo\/image\/","url":"https:\/\/new.bearchair.eu\/wp-content\/uploads\/2024\/05\/BearChairIcon.png","contentUrl":"https:\/\/new.bearchair.eu\/wp-content\/uploads\/2024\/05\/BearChairIcon.png","width":512,"height":512,"caption":"The Bear Chair"},"image":{"@id":"https:\/\/bearchair.eu\/en\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/pages\/16423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/comments?post=16423"}],"version-history":[{"count":8,"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/pages\/16423\/revisions"}],"predecessor-version":[{"id":16457,"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/pages\/16423\/revisions\/16457"}],"up":[{"embeddable":true,"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/pages\/16409"}],"wp:attachment":[{"href":"https:\/\/bearchair.eu\/en\/wp-json\/wp\/v2\/media?parent=16423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}